With all the current trashing of CCH, I thought I would add my remedies
for prior problems. It is true that the reps can be useless at times
because they had to deal with the customer service 800 number and be on
hold and deal with people who do not know what is going on or how to solve
a subscription or billing problem. The reps are also prohibited from
speaking to editors if there is a content related problems as are the
customers for whatever ridiculous reasons. From AALL meetings, I have
found the following people useful for cutting through CCH red tape. That
red tape helps end the government red tape stereotype. Those people
are:
Jonathan Copulsky, Chief Financial Officer, 708-267-2130
Kevin Robert, head of customer service, 312-866-3176
Sue Altheimer, customer service person in the know, 312-866-3164
I hope this information is of use to the current wave of frustrated CCH
customers. Let me know directly how helpful these people are.
Scott Burgh
Chief Law Librarian
CIty of Chicago Department of Law Library
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