SUNY/OCLC
NETWORK
Presents
LIBRARY ENDUSERS:
INDEPENDENT OR IN NEED?
Current Issues In Reference
Services: A Series of
Conferences
**********
November 18, 1994
**********
Nazareth College
Nazareth Arts Center
4245 East Avenue
Rochester, N.Y.
SUNY/OCLC
State Univ. of NY
State Univ. Plaza
Albany, NY 12246
(800) 342-3353
(518) 443-5444
FAX (518) 432-4346
LIBRARY ENDUSERS:
INDEPENDENT OR IN NEED?
Libraries and their users have entered the electronic age. The
nineties has been called the decade of the enduser. This certainly
seems to be the case because endusers have access to an ever-
increasing array of electronic sources. Many libraries provide
direct access to a variety of services: CD-ROM databases, online
searching, document delivery, and Internet resources.
With so many new opportunities for users, how are they coping
with the electronic library? How are libraries managing new
demands and expectations from their users? What new skills are
required of both endusers and library staff? What planning is
needed to provide the best possible access and service for library
users?
Spend November 18th exploring these and other questions with a
panel of librarians who have much experience with library
endusers and their needs.
SUSAN BARNES
Cornell University
Albert R. Mann Library
Head of Public Services
A Gateway to Cyberspace: Creating a Single Point of Access to the
Electronic Library
The creation of a well-organized electronic library with carefully selected
contents requires collaboration between public services, collection
development, and technical services. For its electronic library collection,
Cornell's Mann Library is choosing databases that reside on local
University computers and on remote machines available via the Internet.
The quality and subject coverage of these databases are evaluated
using traditional collection development principles. Technical services
staff provide enhanced cataloging to improve users' ability to find
appropriate resources. This foundation is combined with strong
reference and instructional support to enable endusers to find the
computerized information they need. This presentation provides an
overview of collection development, cataloging, and public services
issues being addressed by Mann Library as it builds its electronic library.
RACHEL CASSEL
SUNY University at Binghamton
Binghamton University Libraries
Women's Studies Librarian
The Driver on Internet "Highway One": Promoting User Independence
This presentation will discuss the methods the Binghamton University
libraries use to implement public access to the Internet and other
electronic resources, including Z39.50 compliant databases and
networked CD-ROMs. It will detail initial discussions and plans for
service, what was discovered upon implementation, and the method
used to provide the increasing level of service necessary. In conclusion,
it will detail key points to consider in future planning to promote
independence in library users.
KATIE CLARK
Pennsylvania State University
Head Life Science Library
"Providing Reference Service in the Electronic Age or I'm Dancing as
Fast as I Can"
This presentation addresses the impact technological change has on
reference staff, users, and the nature of reference service. While these
new technologies create fabulous opportunities for librarians, they
sometimes also resulted in reference staff that feel frazzled, overworked,
and even resistant. Users' expectations of libraries and library service
have changed and the skills users must have to find information today
are very different from those they needed just a few years ago.
Librarians face the challenge of helping users, both the novice and the
technologically proficient, with increasingly sophisticated electronic tools.
At the Penn State Libraries a variety of different instructional approaches
have been tried from hands on classes and subject based electronic
seminars to collaborative efforts with the Computer Center to provide
classes on the Internet, Gopher, and World Wide Web (WWW). This
session will provide practical advice on how we can make the transition
from the traditional library, that is based on print, to the electronic library
of the not too distant future!
WILLIAM D. WALKER
New York Public Library
The Research Libraries
Associate Director
Democratizing Access to Electronic Resources at The New York Public
Library
In late 1995, The New York Public Library will open the doors of a new
$100M Science, Industry and Business Library (SIBL). SIBL will be very
much an "electronic place." The new facility will include 225 workstations
at which users can consult electronic resources, ranging from the
Library's online catalog to cutting-edge multimedia programs. The
architectural program includes a 100 workstation Electronic Information
Center, electronic classrooms, and tabletops in reading rooms that are
wired to permit laptop docking and maximum flexibility for future
technology deployment.
Over the past five years, The New York Public Library has been
aggressive in making a wide array of electronic resources directly
accessible to end-users. This session will examine the lessons learned
from technology deploymeent and how this experience is being used to
plan for the new facility. The presentation will also touch on staff roles in
a high-tech setting, as well as issues related to staff training, intellectual
property rights, security, and changing issues in an end-user
environment.
THE SUNY/OCLC NETWORK PRESENTS
CURRENT ISSUES IN REFERENCE SERVICES
REGISTRATION FORM
LIBRARY ENDUSERS:
INDEPENDENT OR IN NEED?
NOVEMBER 18, 1994
10:00 am - 4:00 pm
NAZARETH COLLEGE
Nazareth Arts Center
4245 East Avenue
Rochester, NY
Name_________________________________________________________________
Address_______________________________________________________________
Phone #________________________ OCLC Symbol (If applicable) ______________
Institution______________________________________________________________
Full member-SUNY/OCLC Network___________$30.00 per person
All other institutions_______________________$45.00 per person
PAYMENT OPTIONS:
[ ] CHECK PAYABLE TO: State University of New York-OCLC
[ ] PURCHASE ORDER PAYABLE TO: State University of New York-OCLC
[ ] BILL TO SUNY/OCLC ACCOUNT: ________ (3-Letter Symbol)
Registration forms must be received by November 11, 1994. To receive a refund, you must contact the Network by
Wednesday, November 16, 1994.
Please duplicate this form as necessary. Use one registration form for each registrant.
Send To: Nancy Steele
The SUNY/OCLC Network
State University Plaza
Albany, NY 12246
(518) 443-5444 or (800) 342-3353
FAX - (518) 432-4346
steelen%slscva@snycenva.bitnet
This archive was generated by hypermail 2b29 : 03/09/00 PST