On Tue, 2 Aug 1994, Dana Jones wrote:
>
> Do any of you California librarians have trouble past or present with
> CEB's customer service department? We have been having a lot of
> trouble for months in getting various billing and standing order
> problems resolved and can't seem to get a name and phone number of
> someone competent in charge. What we would like is the name of a
> customer service manager or even someone higher up. If anyone has some
> ideas, please let me know. Thanks!
>
>
> DANA D JONES**GIBSON, DUNN & CRUTCHER
> 4 PARK PLAZA, IRVINE, CA. 92714
> 714-451-3822**714-451-3800{FAX}
> djones @ class.org
>
To All Members of SCALL,
As your new chair of the Southern California Association of Law Libraries
of the Relations with Publishers committee, I am responding to Dana Jones
e:mail and asking that all replies be forwarded to me and/or the list in
order to determine if this is an isolated problem for Gibson Dunn &
Crutcher or if it is indeed a problem affecting everyone (or at least
a good handful of you). This is my first official act as your new chair
and I am looking forward to assisting you in any way I can. (I haven't
even gotten the files from the past chair yet, so be patient with me
please :)!!)
Gayle O'Connor
Brobeck, Phleger & Harrison
550 West C Street, Ste. 1300
San Diego, CA 92101
gaylebph@class.org
619-699-0290 (voice)
619-236-1403 (fax)
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