Dear Dave,
If you think things with Lexis are bad now, wait until they are
bought by another greedy vendor. Things will probably get much worse
before they get better.
Karol Sokol
Cleary, Gottlieb, Steen & Hamilton
cgsh@netcom.com
On Wed, 31 Aug 1994, Dave James wrote:
> I assume everyone else has been experiencing the same Lexis printing
> problems that we have -- we haven't received and printouts since
> yesterday morning. I spoke with my rep and with Mead Customer Service,
> who say that the problem is being worked on. This same problem has
> happened more than a few times in the past.
>
> Needless to say this situation is unacceptable. We all pays lots of
> money to Mead, and the only reasons I can think of for recurring problems
> are lack of organization or lack of financial commitment. Given the
> reliability of hardware today and the availability of redundant and
> fault-tolerant systems, there's no excuse for having a system that breaks
> down continually.
>
> More than one of our attorneys is fed up and plans to use Lexis as little
> as possible. Any ideas about how to make Mead see the light? Any other
> comments?
>
>
> Dave James
> Irell & Manella
> 1800 Avenue of the Stars
> Los Angeles, CA 90067
> (310) 203-7926
> djames@netcom.com
>
>
>
>
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