LOL!
I had a similar problem: I requested missing pages for CCH's
Blue Sky Reporter through the CCH Philadelphia office, and was
sent only part of what I needed. The Philadelphia office
suggested I call the 800 number in Chicago, which I did; the
result was a reshipment of the same pages I had previously
received, with the missing pages still missing. I then put in
another call; this time I received a complete new set of the Blue
Sky Reporter.
At that point, I figured, what the heck, kept the new set,
and dumped my old binders (they were beginning to look a little
worn, anyway). Then I started receiving two sets of updates, and
got an invoice for the second subscription. At that point, I
called my local CCH rep, and told her (a) I would not return the
new binders, (b) I would not pay the new subscription invoice,
and (c) I wanted the second subscription stopped.
Three months later I was still receiving two sets of
updates, one of which I promptly tossed/recycled. Eventually, CCH
got the idea, stopped the second set, and stopped billing me for
the second subscription.
Bottom line: if CCH is stupid enough to send out unwanted
sets of binders, just make sure they are not billing you for the
unwanted subscriptions as well. If they want the binders back,
let them send you a postage-paid shipping label. (BTW, I would
write to their head office, stating that you did not order the
sets, that you do not want the additional subscriptions, and that
all invoices will be tossed. Nothing like putting it in writing
to get their attention.)
Ann Davidson
adavidso@oyez.law.upenn.edu
Forwarded message:
> From law-lib@ucdavis.edu Fri Feb 17 12:11:14 1995
> Posted-Date: Fri, 17 Feb 1995 09:11:46 -0800
> Received-Date: Fri, 17 Feb 95 12:10:55 EST
> Date: Fri, 17 Feb 1995 09:11:46 -0800
> Message-Id: <199502171702.AA15369@mail.crl.com>
> Errors-To: jcjanes@ucdavis.edu
> Reply-To: mkjung@crl.com
> Originator: law-lib@ucdavis.edu
> Sender: law-lib@ucdavis.edu
> Precedence: none
> From: mkjung@crl.com (Mary Kay Jung)
> To: Multiple recipients of list <law-lib@ucdavis.edu>
> Subject: Re: CCH Shipment Delays
> X-To: LAW-LIB@UCDAVIS.EDU
> X-Listprocessor-Version: 6.0c -- ListProcessor by Anastasios
Kotsikonas
> X-Comment: Law Library mailing list
>
> You might try telling CCH you DON'T want the binders. We have
5 sets of the
> Standard Fed and I requested one set of binders only -- So far I have
> received 3 sets with binders. At the same time, I haven't received several
> titles I did order last December and we can't seem to get the correct number
> of filings to go with existing subscriptions. Having heard and read other
> horror stories, I guess I shouldn't complain.
>
>
>
>
> >
> >Request for HELP:
> >
> >
> >If anyone has received their CCH 1995 Standard Federal Tax BINDERS
> >I would like to learn your secret of
> >success....
> >
> >I have sent fax messages, called, etc. trying to
> >get these binders...despite having ordered them last November!
> >
> >Today I was told by "customer services" that they have not yet been
> > shipped....(maybe next week?) However, last Friday (2/10/95) I was
> >told they would be sent out immediately on 2 day air delivery.
> >
> >Am I alone in this acquisitions problem?
> >
> >Brenda
> >===============================================
> >Brenda Grasmick, Technical Services Librarian
> >State Law Library of Montana
> >(406) 444-3660 Fax: (406) 444-3603
> >mtlawbg@wln.com
> >===============================================
> >
> >
> >
> Mary Kay Jung
> Librarian, Thompson & Mitchell
> mkjung@crl.com
> (314) 342-1698
>
>
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