Might I suggest that this issue should be brought to the attention
of CRIV? LAW-LIB is a good place to discuss this, but I think CRIV might
be able to get results. CRIV has a good track record for dealing with the
publishers and bringing issues to the people who can do something about
them.
********************************************
********************************************
** Jim Mumm **
** Acquisitions / Serials Librarian **
** Marquette University Law Library **
** 9724mummj@vms.csd.mu.edu **
** **
** Phone : (414) 288-5351 **
** FAX : (414) 288-5914 **
********************************************
********************************************
On Thu, 16 Feb 1995, Anne Myers wrote:
>
> Caren reports good luck through regular contact with CCH reps. What do
> you do when you don't HAVE a rep? The one who visited us last November
> wasn't working for CCH in January, and we still don't have one. When I
> call the local number, I get someone (usually a different someone each
> time) who tells me that we don't have a rep (duh, we already knew that).
> When I call the "TELL CCH" number, I sit on hold for 30 minutes listening
> to them interupt the silence with constant repetitions of "hold times are
> long, your call will be answered by our first available
> representative....." -- only to have the machine disconnect at the end
> of 30 minutes. At least BNA Books has an answering machine that lets me
> leave a name and number, not that it helps much.
>
> These people are driving me CRAZY!!! The only thing that helps is
> knowing that I'm not the only one who feels this way.
>
> Anne
> -----------------------------------------------------------------
> Anne Myers |
> Head of Technical Services | Internet: amyers@bu.edu
> Boston University Law Library | Phone: 617-353-4790
> 765 Commonwealth Avenue | Fax: 617-353-5995
> Boston, MA 02215 |
> -----------------------------------------------------------------
>
> On Thu, 16 Feb 1995, Library Zentner C -- Jackson ^ Walker - Houston wrote:
>
> >
> > Reply --
> >
> > Brenda, you're not alone! We got ours the week before last - but
> > only because our rep found a set. My secret: weekly calls to our
> > rep. CCH supposedly had sent us 2 sets, neither of which have yet
> > arrived. And I thought it was just me!
> >
> > Caren Zentner (czentern@reach.com)
> > Jackson & Walker (713) 752-4479 phone
> > Houston, Texas (713) 752-4221 fax
> >
> >
> >
> > *======== Regarding ========*
> >
> > Date: Thu, 16 Feb 95 14:48:04 EST
> >
> >
> > Request for HELP:
> >
> >
> > If anyone has received their CCH 1995 Standard Federal Tax
> >
> >
>
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