Dear Mr. Grady:
We at Shepard's Citations would like to respond to your concerns about
the Shepard's Pacific Reporter case names volumes. This seven volume set
was produced as an enhancement to our traditional Pacific Reporter
Citations set. The case names information will also be included within
the monthly supplement to Shepard's Pacific Reporter Citations at no
additional charge. The case names are included as a feature of our
Pacific CD ROM product. Because we want to ensure that our customers
have equal access to information regardless of media choice, we have made
the case names information available to our print subscribers as well.
Our customers have requested the Pacific Reporter case names information,
and we have responded. The case names volumes you received are a
companion to the traditional citator and provide easy access to
citations, even when you have the name of only one party. The cases are
listed in alphabetical order by both plaintiff and defendant and date
back to 1883. All dates and parallel citations are included, to provide
full information for citation in a brief or other legal document. All
this information is included in seven 1800 page volumes at a cost of $40
per volume. Once you use this set and discover how valuable it is to
your legal research, we feel certain you will agree that the value it
provides far outweighs the cost.
Because we realize that the case names enhancement to the Pacific
Reporter citator may not be something everyone needs, we are offering our
subscribers a choice. We sent these volumes to our current subscribers
so that you could try them without obligation. If you find this
information to be valuable and choose to keep the case names volumes, you
will pay only $280 (plus shipping and handling). This is a 50% discount
off the regular price. Those who wish to purchase these volumes after
this introductory offer has expired will be billed $560.
If you decide that you do not want the additional case names information,
please call our customer service representatives at 1-800-458-8811. We
will arrange for the volumes to be returned at our expense. However,
before you make your decision, please use these volumes. We feel
confident that having the case names information readily available will
save you valuable research time.
If you have any additional comments about this or any of our other
products please contact us. We appreciate hearing from you. With your
feedback, we can continue to create products that meet our customers' needs.
Alison Manchester Jones
Publisher
Western Region
Shepard's/McGraw-Hill
P.O. Box 35300
Colorado Springs, CO 80935-3550
Phone: (719) 481-7409
email: amanch@usa.net
Shepard's Pacific Team
Phone: (719) 481-7620
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