I would also benefit from any ideas of other sources to use. I have never
used Dynamic Information, but I do use UMI quite a lot and have had very
similar experiences. They often do not reach deadlines, they seem unable
to notify you at the time that you place an order that they either do not
have an issue or do not have permissions to provide copies, they will not
service federal express orders if placed after 11:30 am, etc. And when I
call them to discuss problems, depending on who you speak to, they can be
very nice or very rude. Basically, I get the impression that they feel
they have a monopoly on access to many of the materials and THERE IS NOT
NEED TO IMPROVE CUSTOMER SERVICE.
I am desparate to find someone else to give my business to!!!!
Susan Klopper
klopper@class.org
On Wed, 16 Feb 1994, Marlowe Griffiths wrote:
> I have sent a lot of time contemplating whether or not I
> should post this to the list but my growing dismay with
> Dynamic Information compels me to do so. In the last year I
> have had *nothing* but bad luck with this company.
>
> They have lost orders, failed to meet my deadlines and failed
> to notify me when they are unable to obtain a requested
> document. One time they did not fill an order because it
> would have required getting 12 copyright permissions (the
> item was a conference proceeding and was indexed as one
> bibliographic citation). I should qualify this by saying
> that I only order items that should exist in their in-house
> collection. Supposedly, they have a complete collection of
> everything indexed by Information Access Co.
>
> The staff cannot explain why they cannot live up to the
> company's promises about meeting deadlines, covering
> copyright royalties, etc. I have spoken to the president of
> the company about the lack of service twice. The last time
> (2/10/94) he promised to find out what had happened with my
> order and call me the following day. I still have not heard
> from him.
>
> This experience with Dynamic and a few other commercial
> document delivery services have made me shy away from using
> them. But sometimes I have to break down and use them
> anyway. Can anyone suggest a commercial service that is
> reliable and covers copyright royalties? If not, how do you
> get around problems like the ones above?
>
>
>
> Marlowe Griffiths marlowe@netcom.com
> Howard Rice
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